Refund Policy

This page describes the Refund policy of Cornerstone National Bank. For questions, contact our support team.

Section 1: Refund Window

Refunds are available within 14 days of the original transaction or enrollment date. The request must be submitted in writing or through our designated portal. Exceptions may apply for certain products as listed in Section 2.

Section 2: Exclusions

Non-refundable items include: services already rendered in full, customized or personalized products, and products marked as final sale at the time of purchase. Subscription or recurring fees may be prorated; see your agreement for details.

Section 3: How to Request a Refund

To request a refund: (1) Contact us by phone or email within the 14-day window, (2) Provide your account or transaction details, (3) Submit any required documentation. We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days.

Section 4: Disputes

If you are not satisfied with the outcome of your refund request, you may contact our customer relations team. We are committed to resolving disputes fairly and in accordance with this policy.